Last update November 27, 2023
ServiSync (“ServiSync”, “we”, “our” or “ours”) respects your privacy and is committed to protecting it by complying with this privacy policy. Our new privacy policy comes into effect on January 4, 2023 and applies to all websites, mobile or web applications, as well as to all our divisions, regions, and areas where we provide or plan to provide services in the future. ServiSync provides a cloud-based cleaning services management solution for companies specialized in providing cleaning services.
Personal information and user privacy have been fundamental aspects for ServiSync since its founding. We never request unusual information from our website users or visitors. Instead, we only ask for the necessary amount of essential information to proceed with further communication and future business. We are committed to informing customers about the information we collect, allowing them to opt out or unsubscribe from the email list or special participations whenever they wish. Our primary commitment regarding user privacy is that we never sell user information, such as email address, name, phone/mobile numbers, or any type of personal information, to third-party websites or other companies for purposes of relevant/irrelevant advertising or revenue generation.
The purpose of this policy is to keep users updated with the information we collect from our customers, users, or website visitors, how we will use it, and how we will not use it. In this way, as a customer or user, you will easily know that the information we collect is securely protected with us and is never used in an unusual manner. We hope that by explaining and helping you understand our practices of collecting and protecting personal data, we can develop a trusting and long-lasting relationship with you.
This Privacy Policy explains the data privacy policies and practices we follow to use our customers’ personal data and applies to all ServiSync websites, mobile or web applications that link to it. This Privacy Policy does not apply to any of our websites, products, or services that have a separate privacy policy implemented on their respective websites and applications. To facilitate understanding of the policy, we have divided it into 3 different parts:
Part I – Information that ServiSync Collects, Controls, and Uses
In this part, you will learn how ServiSync collects and uses your personal information when you interact with ServiSync as a website visitor, potential customer, user of ServiSync products and services, fill out the contact form, send emails, use the chat, make telephone calls, or in any other way that ServiSync offers for interaction.
Part II – Information that ServiSync Processes on Your Behalf
In this part, you will understand how ServiSync handles the personal data you share with the ServiSync team when you use our products and services, or when you request customer support.
Part III – General Information and Data Security
This part includes topics relevant to Parts I and II, as well as other general topics, such as ServiSync’s security commitments and how we will inform you when we change this Privacy Policy.
ServiSync collects user information only if we need it for further communication, customer support, or for some legitimate purpose. ServiSync will have information about you only if:
You have provided the information yourself.
The points mentioned below clearly explain the types of information we may collect from you or that you may provide when you access or use the ServiSync Website/Services/Products.
We are using different third-party platforms to enhance our services for users. We collect or may collect various types of information about website users or ads executed by ServiSync on those third-party platforms. This includes, but is not limited to:
In addition to the purposes mentioned above, we may use your information for the following purposes:
We may disclose aggregated information collected about our users, visitors, and customers when we consider that it does not identify any individual. We are not restricted; however, we will be bound by the terms and conditions listed in this policy. We share your information only in the manner described in this Privacy Policy. We ensure to share the information only with trusted, authenticated parties that have adequate measures of confidentiality and security.
We have provided several options for our users to supply their personal data. We grant our users full authority to control the information they have provided to us through different mechanisms:
Push Notifications: If you have enabled notifications on your desktop and mobile applications, we will send notifications through a push notification provider. You have full authority to manage the preferences related to push notifications. You can disable these notifications by turning them off in the application or device settings.
It is recommended that you contact us if you wish to request access, modification, correction, or deletion of any personal data that you have provided to us for any purpose. You can contact us by email at [email protected]. However, we reserve the right to refuse a request to modify personal data or other information if we believe that such modification would violate any law or legal requirement or would result in inaccurate information.
If you delete your user profile, personal information, or content from a ServiSync product/service (including any User Content stored in the cloud), it is possible that copies of your User Content may remain visible on cached and archived pages or may have been copied or stored by other users of the Servers or the Site. Proper access and use of the information provided in or through any of ServiSync’s Services, including User Content, are governed by the Terms and Conditions.
We retain your personal information for as long as we believe it is necessary to fulfill the purpose for which you provided it. Sometimes, we may retain your information for longer periods if we believe it will be necessary in the future, as permitted or required by law, such as to prevent abuse. We may retain your information for longer periods in connection with legal action, to enforce our agreements, for tax, accounting purposes, or to comply with other legal obligations. When there is no longer a need to process your information for any legal purpose, we will delete your information from our databases. We will also store the information securely on backup disks until deletion is possible.
Information provided in the scope of services: You may entrust information that you or your organization (“you”) control to ServiSync in the context of using our services. This includes information about your customers (Emails, Name, Phone Number, Position, Company, etc.) and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor). The data is stored on our servers when you or your additional customers use our services.
Mobile Device Information: The ServiSync mobile application allows you to upload photos and requires access to your mobile phone’s camera. We do not access your photos; however, the PDF files or images that you upload to our application may be accessed by us. Similarly, when you choose to grant access, location-based information is also collected for the purposes of the services that you or your additional customers obtain from ServiSync. This information will be exclusively shared with the location API provider, such as Google Maps. We are storing the location-based data on our servers. The location information to which the mobile application has access will be used in the context of the mobile application and will be transferred and associated with your account in the corresponding services.
All the information that you or your customers share with us when using our product or service is entirely controlled by you. You have full ownership of that data; you can access it whenever you wish, share it using third-party integrations, or update, delete, or export it at any time.
Employees, Contractors, and Service Providers: We may grant access to the processed data to our employees, independent contractors, or service providers of ServiSync to fulfill purposes such as (i) identifying, analyzing, and resolving errors in the application and on the website, (ii) manually verifying and resolving emails flagged as spam, (iii) detecting fraudulent activities. We ensure that only specific employees have access to the processed data after thorough verification and periodic audits. In this way, we ensure who has access to your processed data and how that data is used. Our employees will have access to the data you shared with us to provide technical support on your behalf, as we constitute the central technical team of the product you have purchased or subscribed to in our services. We frequently remind and communicate to our employees, contractors, and service providers the data protection and privacy guidelines created and developed by ServiSync to ensure customer privacy.
Retention of Processed Data: We retain your processed data in your account as long as you choose to use ServiSync Services. After terminating your ServiSync user account or services, we will delete the data from our database. However, these may be stored in cache or archive files, which will be deleted during the next general cleanup, usually performed every 6 months.
Our products and services are not designed to be used by children below the age established by the labor legislation of the country. The minimum age for professional work varies in each country. ServiSync does not intentionally collect personal information from children who are below the minimum age limit for work. If we become aware that a child below the work age limit has provided us with personal information, we will take steps to delete that information or will contact the customer using ServiSync’s services. After clarifications from the Customer, additional measures will be taken if necessary.
At ServiSync, your personal information and processed data are protected by effective safeguards. We use advanced administrative, technical, and physical safeguards to protect your data against theft or unauthorized access. This prevents unwanted modifications, disclosure, or destruction of the information you share with us. If you have any concerns about the security of your data, please contact the Data Protection Officer.
We have appointed a Data Protection Officer to oversee the management of your personal information, as set forth in this Privacy Policy. If you have any questions or concerns about our privacy practices regarding your personal information, you may contact our Data Protection Officer by sending an email to [email protected].
At ServiSync, we share your personal information and processed data only within ServiSync. By accessing or using our products and services or by providing personal information or processed data, you consent to the processing, transfer, and storage of your personal information or processed data within the European Economic Area (EEA) and other countries where ServiSync operates.
Some internet browsers offer “Do Not Track” (DNT) functionalities, which send a signal to websites indicating that you do not wish to be tracked. Currently, there is no standard that dictates what websites may or should do when they receive these signals. For now, we do not respond to these signals.
The ServiSync website does not contain external links.
We may be legally required to save or disclose your personal information or your processed data in any type of legal proceeding or governmental request, without restrictions, including to meet national security requirements.
We may disclose and share your personal information and processed data with third parties if we believe that such disclosure is necessary to prevent fraud, investigate any suspected illegal activity, enforce our agreements or policies, detect spam, or protect the safety of our users.
We are fully committed to ensuring that the personal information you provide is used as stated in this Privacy Policy. If you have any issues related to this Privacy Policy or the way your personal information is used, please write to us at [email protected]. We will contact you and, if necessary, take additional measures to resolve your issue and may make changes as necessary.
We may modify the Privacy Policy at any time, notifying you via email to your primary email address. If we make significant changes to this Privacy Policy that affect your legal rights or data protection rights, we will give 30 days’ notice (to your primary email address) before implementing the changes. If you feel that the updated Privacy Policy affects your rights regarding your use of our products or services, you may terminate your use by sending us an email within 30 days. After that period, you will automatically be subject to the new privacy policy agreement. You will not receive email notifications of minor changes to the Privacy Policy.